Returns, Refunds and Complaints Policy for Flower Delivery East Dulwich

Your Fresh Flowers Guarantee in East Dulwich

At Flower Delivery East Dulwich, we are dedicated to delighting our local customers by delivering only the freshest, highest-quality arrangements to every home and business nearby. As a trusted florist in East Dulwich, we stand behind our flower freshness guarantee, ensuring every bouquet arrives at its beautiful best.

Damaged-on-Arrival Policy

We take great care in preparing and delivering your flower arrangements. However, in the unlikely event your order arrives damaged or not in perfect condition, please inspect your flowers upon delivery. If you notice any issues, contact us as soon as possible on the same day your flowers are received. To help us solve your query quickly, please provide details of the damage and, if possible, a photo of the arrangement in question. This helps us swiftly assess the situation and provide the best solution for you.

Flower Freshness Window

We proudly guarantee that all flowers delivered in East Dulwich and surrounding areas will remain fresh for at least five days from the date of delivery, provided the flowers are cared for properly, according to the care instructions included with your bouquet. Flower varieties and environmental conditions may affect longevity, but if your flowers do not meet this freshness window, please get in touch within this period and we will resolve the matter promptly.

Refund and Replacement Options

Your satisfaction is our priority. If your flowers arrive damaged, or fail to remain fresh within the guaranteed window, you are eligible for a refund or a replacement bouquet. Our team will work with you to understand your preference and arrange either a refund back to your original payment method or a prompt replacement delivery, based on your choice and availability.

Refunds are processed as soon as possible once the issue is confirmed, and replacement flowers will be delivered at a time that suits you. In situations where substitutions are required, we will always endeavour to match your original order as closely as possible with equivalent flowers and value.

Complaints Procedure

Your trust is important to us. If you have any complaints or issues regarding your flower delivery or our service, please contact us promptly. Clearly outline the nature of your complaint and include any supporting information or photographs if appropriate. Our customer care team will acknowledge your complaint swiftly and aim to resolve it within three working days. Complex queries may take longer, but we promise to keep you updated every step of the way.

We value your feedback as it helps us grow and serves as a foundation for our commitment to continual improvement. Every complaint is treated with the utmost seriousness, and we always strive to rectify any shortcomings as quickly as possible for our valued East Dulwich customers.

Proudly Serving the East Dulwich Community

Flower Delivery East Dulwich has long been a trusted partner for local households and businesses. We take pride in being your neighbourhood florist, standing behind every bouquet that leaves our shop. Should you ever need to make a return, seek a refund, or wish to share your thoughts on our service, rest assured your needs will be handled with care, empathy and efficiency by a team that truly values your custom and satisfaction.