Welcome to our Terms and Conditions for Flower Delivery East Dulwich. These terms govern your use of our online flower delivery service, covering customers based in East Dulwich and the surrounding areas. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before completing your purchase. Should you have any queries regarding these terms, we recommend reviewing them before continuing with your order.
Our online flower delivery platform is designed to provide a swift and straightforward ordering experience for customers throughout East Dulwich and nearby locations. To place your order, browse our floral selections, add your chosen items to your basket, and proceed to checkout. During the checkout process, you will be required to provide accurate recipient details, including delivery address within East Dulwich or its surroundings, contact number, and, if required, personalised message content.
Once your order has been submitted, you will receive an order confirmation outlining your selected flowers, delivery details, and payment summary. This confirmation is sent to indicate that we have received your request, but does not yet signify our acceptance of your order. Acceptance is contingent upon payment authorisation and product availability.
In the rare instance an item you selected is unavailable due to seasonal fluctuations or high demand, we reserve the right to substitute with flowers of equal or greater value, maintaining the design ethos and quality. We will attempt to notify you of any significant changes, though minor substitutions may occur to ensure timely delivery.
We accept various payment methods for online flower deliveries in East Dulwich, including most major debit and credit cards. Payment must be made in full at the time of ordering. By submitting payment information, you represent and warrant that you are authorised to use the chosen payment method and that the details provided are accurate.
All prices displayed on our website include applicable Value Added Tax (VAT) where relevant. Delivery charges, if any, are clearly indicated prior to completing your order. The total payment, comprising the cost of flowers and any charges for delivery, will be set out during checkout for your review prior to authorisation.
Should any issue arise with your payment—such as transaction failure or payment not being authorised—we reserve the right to suspend or cancel your order until payment can be processed successfully. No contract is formed until payment has been received in full, and you have received a dispatch confirmation from us.
We offer swift and reliable flower delivery in East Dulwich and throughout nearby areas. Deliveries are generally made between our published operating hours on your chosen date, subject to availability. While we strive to deliver on the exact date requested, particular times cannot be guaranteed. It is your responsibility to ensure the recipient will be available on your chosen delivery date and that the delivery address provided is complete and correct.
For situations where the recipient is unavailable, and alternative arrangements have not been specified, we may leave the flowers in a safe location, with a neighbour, or with building reception where possible. We cannot be held responsible for orders delayed or undeliverable due to insufficient delivery details or recipient unavailability.
Special delivery requests (such as specific delivery times or instructions) will be considered but cannot be guaranteed. We will do our best to accommodate your wishes wherever practical.
We understand that circumstances change and you may need to cancel or modify your flower delivery order for East Dulwich or the adjacent areas. Cancellations or changes must be requested as soon as possible and at least 24 hours prior to the scheduled delivery date. To request a cancellation or amendment, please contact our customer service team through the means provided on our website.
If your request for cancellation or amendment is received with appropriate notice, we will issue a full refund or make the necessary changes to your order. Orders that are already dispatched or out for delivery cannot be cancelled or amended. In such cases, refunds or changes are not possible, and you accept the order as originally placed.
We reserve the right to cancel your order in circumstances such as product unavailability, inability to process payment, or potential breaches of these Terms and Conditions. In such cases, you will be notified promptly and receive a full refund where payment has been taken.
We pride ourselves on delivering fresh, high-quality flowers to our customers across East Dulwich. As flowers are natural products, there may be slight variations in colour, shape, and size compared to product images shown online. Every effort is made to ensure your arrangement matches the description provided, with substitutions made only when necessary and in a manner consistent with the value and style of your original selection.
If you are not satisfied with the quality or freshness of your flower delivery, please contact us promptly after delivery, providing details and supporting photographs where possible. We will investigate the issue and offer a suitable resolution in line with your statutory rights and our quality guarantees.
Due to the perishable nature of fresh flowers, returns are only accepted if the product received is faulty, damaged, or does not substantially match the description. Any claims must be made within 24 hours of delivery, supported by photographic evidence. Upon verification, we may offer a replacement, partial refund, or full refund at our discretion, depending on the circumstances.
Please note that non-perishable items or accessories delivered along with flowers are subject to a standard return policy, and must be returned unused, in their original packaging, within 14 days of receipt to qualify for a refund.
By placing an order, you confirm that the information you provide is accurate and complete. You are responsible for ensuring the recipient is available to accept the flowers at the specified address and within the requested delivery timeframe. Any errors or omissions in recipient information may result in delivery delays, non-delivery, or additional charges, for which we cannot be held liable.
Should you need to update delivery details after placing an order, please advise us promptly. While we will do our best to accommodate changes, we cannot guarantee amendments where flowers have already been prepared or dispatched.
To the fullest extent permitted by law, our liability to you in respect of any loss or damage arising in connection with your flower delivery order will be limited to the value of the order in question. We accept no liability for indirect, consequential, or incidental losses, including but not limited to loss of profit, business interruption, or emotional distress resulting from late or failed deliveries, incorrect orders, or unexpected substitutions.
Nothing in these Terms & Conditions seeks to exclude or limit your statutory rights as a consumer under UK law or our liability for fraud, fraudulent misrepresentation, death, or personal injury resulting from our negligence.
We are not liable for delays or non-performance due to factors outside of our reasonable control, including but not limited to severe weather, strikes, pandemics, or local disruptions in the East Dulwich area.
All content on our website, including product imagery, designs, and written material, is the property of our business or licensed third parties. It is protected by copyright and other intellectual property laws. You may not copy, reproduce, modify, or use any content for commercial purposes without our prior written consent.
Your privacy is important to us. We collect and process your personal data in accordance with our Privacy Policy and in compliance with current UK data protection legislation. Your details are used solely for the purpose of fulfilling your flower delivery order, processing payments, and communicating with you about your purchase. We do not share your details with third parties for marketing without your consent.
These Terms & Conditions, and any disputes arising from them or your use of our flower delivery service in East Dulwich and the surrounding areas, are governed by the laws of England and Wales. By placing an order, you agree that any disputes which cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to customers residing in, or sending flowers to, East Dulwich and all surrounding areas as defined on our website or communicated at the time of booking. We reserve the right to update these terms at any time to reflect changes in our business practices, the law, or for operational reasons. Please review the Terms & Conditions before making each order, as you will be bound by the most current version in effect at the time of purchase.
Thank you for choosing us for your flower delivery needs in East Dulwich. We are committed to delivering excellent service and floral arrangements to all our valued customers across the local area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Dulwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Dulwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
